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COMMUNITY DIRECTORY

Sydney Water Payment Assistance Program
(Sydney Water Customer Care)

Phone/email based service

Phone: 13 20 92

Email:

Web: www.sydneywater.com.au/SW/accounts-billing/paying-your-bill/help-with-your-bill/index.htm

Mail: PO Box 399, Parramatta 2124

Description: The Payment Assistance Scheme (PAS) helps customers pay their bill when theyre in financial crisis. Its a credit on the bill that is available to single property owners and private tenants who have individual meters at their property and who have been assessed by our Customer Care team or an accredited community agency. Customers who own their property can receive assistance for both service and usage charges. Tenants can only receive assistance for their usage, as thats all theyre responsible for paying under the Residential Tenancies Act 2010. Well send a letter to the tenant, which they can provide to their real estate agent as proof of credit on the account. Social housing tenants are not eligible. If the customer has received PAS credits within the past 12 months, they may not be eligible for more credits. They can enter a payment arrangement with us and well consider each case individually.

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© IDEAS [79839] Last Full Review: 23Nov20

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